Refund policy

At Froz Bites, we take great care in providing high-quality freeze-dried candy to our customers. Due to the unique nature of our products and for hygiene and safety reasons, all sales are final.

Please Note:

• We do not offer refunds or exchanges for freeze-dried candy once it has been purchased.
• If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and a detailed description of the issue. We will review the situation and, if necessary, provide a resolution such as a replacement or store credit at our discretion.
• We are not responsible for products damaged due to improper handling after delivery (e.g., exposure to extreme heat, moisture, or mishandling).

By completing your purchase, you agree to this policy. If you have any questions about our products or need assistance before ordering, please don’t hesitate to reach out.

Thank you for choosing Froz Bites!