Shipping policy
Thank you for shopping with us! We are committed to ensuring your order arrives fresh and in excellent condition. Please review our shipping policy below:
Processing Time
- Orders are processed within 3-4 business days of purchase.
- During peak times (e.g., holidays or promotions), processing times may be slightly longer.
Shipping Methods & Times
- We offer standard shipping through USPS
- Estimated delivery times depend on the selected shipping method and destination.
- Standard Shipping: 3-5 days
- Expedited Shipping: 2 days USPS Priority Mail
Shipping Costs
- Shipping rates are calculated at checkout based on your location and order size.
- Free shipping is available for orders over $50
Temperature Considerations
Freeze-dried candy is lightweight and shelf-stable, making it safe for shipping in most weather conditions. However, please note:
- We cannot guarantee delivery dates for orders shipped during extreme weather conditions, as these may impact carrier services.
- If you have specific delivery timing concerns, we recommend selecting expedited shipping.
Order Tracking
- Once your order ships, you’ll receive a confirmation email with tracking information to monitor your package.
Delivery Issues
- If your package is delayed, lost, or damaged in transit, please contact us at frozbiteshtx.com within 7 days of the delivery date for assistance.
- We are not responsible for delays caused by carriers, incorrect addresses, or weather conditions.
International Shipping
- We currently ship to the US only.
- Please note that customs fees, duties, or taxes are the responsibility of the buyer.
Returns & Refunds
- Due to the perishable nature of freeze-dried candy, we cannot accept returns.
- If there is an issue with your order, please contact us within 7 days of delivery for assistance.